Digital Government

Exploiting the e-Government potential: how to provide better public services at lower costs

e-Government is one of the most challenging and promising public sector management topics of today. e-Government is much more than providing government services over the internet, or moving interactions to digital platforms. e-Government stands for introducing technology related solutions to governmental and public institutions that suffer from high costs and low performance. e-Government empowers public institutions to improve internal operations and (at the same time) improve service delivery and service quality.

Introducing software enabled service delivery does not only promise to reduce costs and to in improve the consistency of service delivery. E-Government also allows one to systematically seek to improve service delivery by analyzing operations and outcomes as e-Government generates vast amounts of operational data.

The immense promise of “big data” to reveal new opportunities (smart services) and deliver practical operational results (better management decisions) has so far been focused on data analytical tools used to transform vast amounts of data into value. There has been less attention for the strategic challenges of capitalizing on big data’s promise. There is a need for policies that can shape the frameworks to achieve this. Understanding how e-Government can gain from using big data will give you and your organization a valuable edge. To fulfill this promise, adequate policies need to be implemented. Structure, processes and people’s roles often need to be changed and transformed. The involvement of stakeholders is key.

This requires from managers a deep understanding on how to identify and overcome gaps, how to reduce bureaucracy and increase transparency, how to overcome legal and institutional barriers, how to avoid failure and how to be successful through e-Government projects. Managers will have to develop a wide range of new insights, from civic engagement through social media, to insights on the new, contemporary, approaches to data analytics based e-Government systems enhancement.

This program addresses e-Government issues at strategy and policy level. You will develop your understanding of the potential of approaches to e-Government that utilize the promise of data analytics, the policies, the required legal and institutional frameworks, and insights into an engaging e-Government involving different stakeholders. The program will help you develop your analytical skills and enhance your capabilities on leading e-Government projects, particularly in contexts where you face (severe) resource constraints.

Nuffic Eligible Programs



Course date
1 - 12 April 2019

10 days

Joris Stadhouders, e-Government expert at Maastricht School of Management (MSM)
Lead Trainer
Joris Stadhouders, MSc
Assistant Professor of Management Information Systems

Course topics

  • E-Government policy and strategy analysis sessions, formulation of an action plan
  • Introduction to big data, data science and artificial intelligence and what it can do for your governmental and public institutions
  • Formulation and implementation of adequate e-Government policies, particularly in resource constrained contexts
  • Social media and civic engagement
  • International case examples with a strong orientation on sustainable development

Your profile

The program is designed for:

  • (Senior) Managers and executives of a public entity
  • Senior Policy makers and Public sector consultants
  • IT service providers that help implementing e-Government
  • Academics and educators with an interest in public administration and e-Government policies

Joris Stadhouders, MSc

Assistant Professor of Management Information Systems

Joris Stadhouders, MSc works as an Assistant Professor of Management Information Systems at MSM. He holds a B.S. in Mathematics from Delft University of Technology (the Netherlands) and a M.Sc. from Eindhoven University of Technology (the Netherlands). Joris was an automation expert for the Netherlands Economic Institute, has worked in management consultancy positions in South America and Central Asia and has lectured applied statistics and information technology courses. He lectures Computer Applications, Management Information Systems, Information Technology for Executive Action, and Quantitative Techniques.

Tuition fee

The tuition fee is € 4,498
(MSM Tuition fee includes all course materials and fieldwork expenses, study materials and basic medical insurance)

Admission requirements

Applicants should have the ability to function academically and professionally at Bachelor level and should have an adequate level of spoken and written English.

Application deadlines

The current application round is only open for Nuffic OKP & MSP applicants

Application deadline for Nuffic NFP/MSP students 22 October 2018
Application deadline for Nuffic StuNed students Closed
Application deadline for private sponsored students 1 March 2019

How to apply?

For OKP & MSP applicants - you have to apply by filling out the candidate registration form of Atlas. You can find this registration form here.

To apply for StuNed you first need to apply online at MSM for the eligible program of your choice. After receiving your application letter of MSM you can apply for a StuNed scholarship at

Reasons to follow Digital Government

  • Gain analytical skills with respect to the management, organizational and technology issues of e-Government related initiatives
  • Get insights into the approach towards e-Government that engages and involves all key stakeholders
  • Benefit and learn best practices from guest lectures and seminars given by international experts at the forefront of e-Government
  • Easy-to-use tools make the field accessible for non-engineers
  • Understand technology that changes industries.

Learn how to develop your analytical skills and enhance your capabilities on leading Digital Government projects

Open enrollment programs

MSM offers a wide portfolio of short open enrollment programs. Our skills-oriented programs will help you to enhance your management and professional knowledge and skills, broaden your mind and develop your personal skills. Additionally we offer policy-oriented programs providing you with the tools and instruments that can help you in developing effective policies for your organization.

Custom made programs

Apart from the Open Enrollment executive programs, MSM offers custom training programs, for the public and private sector, and for the higher and vocational education sector. MSM’s custom programs are tailored to the specific needs and challenges of your organization, making them the perfect tool to strengthen the leadership skills and expertise of the professionals of your organization.