Learn how to effectively lead the desired change in higher education management

How do we know that the higher education we provide today meets or exceeds the expectations all stakeholders, including students, faculty, employers, regulatory agencies, and internationally recognized accreditation organizations? What polices, practices, procedures, and leadership concepts are in place to ensure that the academic institution is meeting all of its obligations relative to quality, or at least on a clearly understood and actionable plan for continuous quality improvement?

Answers to these key strategic questions will be provided during this dynamic and interactive 5-day workshop on Quality Assurance in Higher Education. By using real-world examples based on the best practices and lessons learned from more then 500 academic institutions from throughout the world, we will explore and explain the essential elements and principles associated with academic quality. Workshop learning includes time for each participant to be mentored on how to develop specific action plans for his/her institution.

Stakeholders at all levels are increasing their demands for quality assurance in higher education. Attend this workshop and you will learn what you and your academic institution need to do in order to address these demands, provide the highest quality educational experience, and complete the transformation of your institution into a truly world-class center of academic excellence.

Extra: participants of this seminar will be provided access to 6 Peregrine online leadership courses which can be followed before, during and after the seminar. These 6 online courses will help develop your leadership capacity and capability as a quality assurance professional for your institution.

This program can also be offered as a custom made program. Interested and want to know more? contact ep@msm.nl for more information.

Higher & Vocational Education

Higher & Vocational Education

Certificate (diploma optional)


Course date
New date will follow soon

5 days

Katalin Kovacs
Associate Dean Global Education Programs
Katalin Kovacs

Course objective

At the end of this program you are able to develop leadership and organizational capacity for areas related to governance, quality assurance, outcomes assessment, assurance of learning and leadership.

Course topics

Topics included in the program are:

  • Governance
  • Quality Assurance
  • Leadership
  • Teams and Teamwork
  • Global Highter Education Management
  • Communications
  • Internationally recognized program and institutional accreditation
  • Learning outcomes Management and Assessment
  • Total Quality Management for the Academic Institution

Teaching methods

This program will be delivered as a seminar which includes a combination of lectures, individual and small group exercises designed to apply the concepts to the participants' institution.This program will take place either at MSM in Maastricht or on-site (at the host's institution).

Course structure


The strategic context




The quality assurance tools


Leading quality assurance


Closing the loop


Welcome and introductions

What is Assurance Learning?

Your higher education institution and your areas of responsbility

Review day one

Integrating Assessment with
Strategic Missions and Goals

Leading Strategic Planning

Review day two

Implementing your assessment plan

Choosing the right tools


Review day three

Managing change

Assessment and Accreditation

Where to go from here?

Continuous improvement or "Closing the loop" through assessment

Coaching and mentoring your team

Lunch Lunch Lunch Lunch Lunch

Where do we start?The Who, What, When, Where and How of Assessment

Developing and leading a team

Developing programmatic (course) goals and objectives

Direct and indirect measure of student learning and operational objectives

Analyzing the results

Identifying and making the changes and improvements

Institutional Accreditation

Programmatic Accreditation

Building an assessment plan

Bringing it all together

Partner in the program

Peregrine Global Services

Your profile

The program is designed for individuals involved in activities related to quality assurance, both academic and operational, for the higher education organization.


Each participant receives a certificate of attendance on the last day of the course. Only for those who will complete an additional assignment will receive a diploma. In case you would like to have more information you contact ep@msm.nl

Katalin Kovacs

Kalatin Kovacs is the Associate Dean of Global Education Programs at Maastricht School of Management. Her primary responsibility lies with the development and strategic implementation of the institution’s accreditation and quality assurance policy as well as developing and overseeing the institution’s education programs around the world (from Cairo to Lima to Nanjing).

Applying her extensive knowledge and expertise in higher education, she has served as panel member in numerous accreditation site visits. She has also been commissioned to train and advise in special projects (capacity development, quality assurance and innovation in the higher education sector) in Ethiopia and in South Africa, among others. She has been lecturing in the Executive Programs called Leadership and Management in Higher Education Institutions.

Ms. Kovacs is the past Chair of the Board of Commissioners and current board member at the International Assembly for Collegiate Business Education (IACBE), a prominent business accrediting body headquartered in the US. She is site visit team member of the Accreditation Council for Business Schools and Programs (ACBSP) and founding President of the Board of Directors of the Association for Transnational Higher Education Accreditation (ATHEA).

Olin O. Oedekoven

Olin Oedekoven has devoted his career to leading effective teams and improving performance in higher education though strategic planning, staff/faculty development, accreditation reviews, quality assurance, academic research, and governance. With a Doctorate in Business Administration with specializations in Management and Public Administration from Northcentral University, a post-doctoral program in human resource management, and his military experience leading 2,000+ soldiers as Brigadier General in the Army National Guard, Dr. Oedekoven has over 35 years of senior leadership, education, and academic experience through service in both the public and private sectors..

Dominique Bert

Dominique Bert has worked in international higher education for over 25 years, contributing to the internationalization of schools and the constant improvement of their academic standards. As Executive Director for the American Business School of Paris for more than five years, she worked to improve programs for academic and operational excellence to meet international and French accreditation requirements.  She also served during two terms the IACBE board of directors, carrying out site visits for prospective schools interested in obtaining the IACBE accreditation and represented the European schools within the organization. Her mission is to provide students with opportunities to succeed in a global market, no matter what their nationality, country of origin or field of study.

Alimaa Jamiyansuren

Alimaa Jamiyansuren has over 25 years of experience as an international economist and higher education consultant, Alimaa has worked at leading US economic consulting companies, such as NERA Economic Consulting, Princeton Economics Group, CRA Charles River Associates, and privately, on issues related to economics and antitrust economics, business, higher education, public relations/communications, and leadership.  Alimaa’s fields of expertise include higher education accreditation and assessment, academic program curriculum, student career readiness and academic success, communications, training, econometric modeling, and economics.

Deborah Robbins

Deborah Robbins has over 30 years of experience within nearly every organizational level of higher education and business from faculty/first-line employee to senior leadership. She has worked in the public sector, private sector, and with non-profit organizations. She holds a Bachelor of Science degree in Personnel Management and Industrial Relations and a Master of Public Administration from the University of Wyoming.

Mick Thomas

Mick Thomas has over 30 years of experience in both the public and private sectors with both for-profit and non-profit organizations. His responsibilities have included organizational leadership, quality and continuous improvement, project and people management, HR management, university administration, R&D, and Environment, Health and Safety. Mick holds a Bachelor of Engineering and a Master of Arts in Organizational Management as well as professional certifications from the Society of Human Resource Management, the American Society of Training and Development, and is Six Sigma certified.

Mick Thomas

Clarice Tate

Clarice Tate has over 20 years combined experience in the public and private sectors, including nonprofit organizations, primarily focused on business development, consulting, research, and administration. Within the education sector she served as a secondary classroom teacher and higher education administrator. Her higher education experience includes accreditation management, human resource management, and project management. She holds a Master’s of Education from Coppin State University and Masters of Business Administration from the Smith School of Business, University of Maryland College Park.

Clarice Tate

Paul Mallette

Paul Mallette has more than 30 years of experience in higher education in both teaching and administrative positions, including the higher education quality assurance work where he specialized in business program accreditation, in the US, Europe, the Middle East, and Asia. In addition to his teaching and quality assurance work, Paul has served as Director of Training at International Masters Publishers in Paris and Director of Admissions at Clark University’s Graduate School of Management in Worcester, Massachusetts. A native of Boston, he received his Bachelor of Science degree from Boston University, his MBA from Clark University, and a Certificate of Management Studies from Harvard University’s Division of Continuing Education.

Paul Mallette

William Parrott

William Parrott has worked for more than 30 years in quality assurance and academic program development. Bill is an expert in the implementation of continuous improvement including program assessment. Before joining our team, Bill spent 13 years with International Assembly for Collegiate Business Education (IACBE). Bill has traveled to over 200 institutions of higher learning and reviewed 1000+ degree programs in more than 20 countries and within the US. Bill has reviewed accreditation documents, developed new academic programs, updated existing programs, and consulted with program administrators to enhance their ability to accomplish their goals.

Doug Gilbert

Doug Gilbert has held a range of leadership positions in the private sector, in academia, and in U.S. federal and local government. He has worked in the legal profession, industry, and management consulting, including several international leadership roles at Novartis AG, in Basel, Switzerland, and strategy and transformation consultant for Ernst & Young and Gemini Consulting in life sciences and biotech.  He was also an attorney law clerk for the Hon. Warren K. Urbom, Chief Judge of the U.S. District Court in Nebraska. Doug holds a Juris Doctorate from the University of Iowa, an MBA from IMD in Switzerland, and a Doctor of Business Administration from the University of Phoenix.

Doug Gilbert

The full tuition fee

The tuition fee of this course is € 2,499.

Tuition fee includes all course materials & refreshments.


Scholarship opportunities can be combined up to 50% of the full tuition fee.

Corporate Discount:
15% for 2 participants coming from the same organization within 1 academic year
25% for 3 participants coming from the same organization within 1 academic year
40% for 4 - 6 participants coming from the same organization within 1 academic year
For > 6 participants we will offer a tailor made program

Alumni Lifelong Learning:
15% discount for Maastricht School of Management registered Alumni

Dean's Development Fund:
Select your country below to see the actual price of the program (full tuition fee-/-DDF scholarship)

The tuition fee of this course is (select country).

Cancellation policy

MSM reserves the right to postpone or cancel the program in case the number of participants does not meet the MSM requirements for minimum number of participants. Any payment made to MSM for tuition fee will be refunded. In the case of postponement or cancellation of the program MSM will inform the enrolled candidates at least six weeks before the planned start of the program.

By the participant:

If an admitted participant decides against participation after the tuition fee has been paid, cancellation costs are €200,- (administrative costs)

In case cancellation is done after the program has started no money will be refunded.

No cancellation charges are incurred if the enrolled participant, with written consent of MSM, will be replaced by another participant before the start of the course. Refunded tuition fees will only be reimbursed to the sponsoring party and cannot be forwarded or redeemed by any other party.

Participants who were not granted a visa to enter The Netherlands, can be fully reimbursed if written official documentation is provided of such visa denial.

Application deadline

New date will follow soon.

Admission requirements

Applicants should have the ability to function academically and professionally at Bachelor level and should have an adequate level of spoken and written English.

Reasons to follow Quality Assurance in Higher Education

  • Improve the internationalization of the higher education programs and courses
  • Learn how to plan, develop, implement and manage a learning outcomes assessment plan
  • Gain insights on leadership as it relates to higher education management
  • Learn how to apply values-based leadership for the participant’s academic institution
  • Understand and apply the totality of quality management for the higher education institution

Gain the knowledge to effectively lead the desired change in higher education management

Open enrollment programs

MSM offers a wide portfolio of short open enrollment programs. Our skills-oriented programs will help you to enhance your management and professional knowledge and skills, broaden your mind and develop your personal skills. Additionally we offer policy-oriented programs providing you with the tools and instruments that can help you in developing effective policies for your organization.

Custom made programs

Apart from the Open Enrollment executive programs, MSM offers custom training programs, for the public and private sector, and for the higher and vocational education sector. MSM’s custom programs are tailored to the specific needs and challenges of your organization, making them the perfect tool to strengthen the leadership skills and expertise of the professionals of your organization.